Tenants Guide

There are many points to consider when renting a property. We are here to help make the process as easy and stress free as possible.
Tenant fees:

We take a £250 “holding” deposit when you decide to choose a property subject to referencing. The holding deposit shall be offered towards the first month’s rent and deposit required. In the event of referencing failing or the applicant withdrawing from the proposed letting through no fault of the agent or landlord the holding deposit shall be non-refundable in order to cover expenses.

We take a referencing fee of £200 per person payable at the same time of the “holding” deposit. Guarantors if required must also partake in all referencing procedures. If referencing fails all fees shall be non-refundable. A “guarantor fee” of £100 per guarantor shall be additionally payable if required.

It’s imperative to declare all information regarding the referencing or to answer all questions accurately and to the best of your knowledge prior to the above. This may save you time and money.

Referencing procedure:

Once the holding deposit has been paid, you will be given or sent the referencing application form. This requires completing and submitting back within five working days from receipt of the form. We reserve the right to retain the holding deposit and re-market the property if the application form has not been submitted, duly completed within the timescale detailed above.

The referencing may require the following details:

  • Current and previous landlord reference
  • Current employment reference
  • P60
  • Payslips
  • Self-employed (three years of accounts, trading details etc)
  • Credit/fraud check
  • Passport or driving license
  • Utility bill or bank statement dated within the last three months
  • Students-guarantor required (UK Homeowner, employment reference or pension statement)


Once referencing has passed and a move in date has been agreed, you will be sent a letter confirming our bank account details and a breakdown of the following payments required:

  • First month’s rent upfront
  • Deposit normally equal to six weeks rent
  • Less holding deposit paid

The payments must be cleared in our client account by the “move in” date to allow you to move into the property. Please allow three working days for the money to clear into our account if paid from the UK, please note, if payment is transferred overseas please check timescales with your bank as this may well take longer than three working days for funds to clear.

Tenancy agreement:

Our Assured Short-hold Tenancy agreement is a legally drawn document providing all terms of the tenancy relating to the proposed property. This outlines all of the tenant and landlord obligations. On signing this agreement you should have a full understanding of all the terms detailed.

Our tenancy agreements are usually a term of either 6 or 12 months. Upon the landlord’s instructions, at least two months prior to the end of the tenancy term, we shall write to the tenant to acquire as to whether or not they wish to renew their tenancy. We shall then liaise with the landlord to consider the rental and arrange the required documentation.

Notice to vacate:

If you do not tell us, we shall assume you do not wish to renew and are vacating at the end of the tenancy term.

Inventory & Check Out:

Deposit protection schemes do not deem inventories compulsory. However, in practice, independent inventories are essential. Independent inventories protect landlord and tenants alike. Not only will you need an inventory detailing a list of items included in the tenancy (e.g. sofas, curtains etc) but the inventory will have to record any damage/the condition of each item.

If an item of furniture is new or if the property has been recently decorated/refurbished this will need to be recorded in your conditions schedule.

If your deposit is intended to cover damage to the property itself you will also need a schedule of condition. Any existing defects or damage to any part of the property or its contents included in the tenancy, will need to be recorded when the tenancy starts.

The checkout report should then be compiled at the end of the tenancy to show any differences to the initial inventory report. This then enables the landlord (if necessary), to request from the scheme any deductions from the tenants deposit, by providing an impartial report as evidence.

Deposit Schemes:

Your landlord or letting agent must register your deposit in a government backed scheme within 30 days of receiving it. The scheme information will be detailed in your tenancy agreement.

Deposit Returns:

Your landlord must return your deposit within 10 days of you both agreeing how much you’ll receive back.
If you’re in a dispute with your landlord, then your deposit will continue to be protected in the deposit protection scheme until the issue is resolved.

Managed Properties:

If we have been appointed as a full management agent for the property, you shall be informed before the move in date, to which you shall report to us any maintenance issues that occur in the property. If you do not report these issues before the end of your tenancy you may be liable to cover costs from the deposit. You shall be requested to pay your rent to us as the managing agent.

Council Tax and Utilities:

We provide you with the contact details for all necessary suppliers. It is your responsibility as a tenants to inform all utility companies and open up new accounts once occupying the property. If you are a student you may be exempt from Council Tax, it is however still your responsibility to declare this directly to the appropriate local authority.